FAQs
Are the items authentic?
Our direct partnership with several fashion brands and authorized suppliers guarantees the authenticity and genuineness of all products.
Upon receipt of your online order, you will receive your items in all original packaging, including original hang-tags, labels, and barcodes.
Where is Italianlly located?
Our headquarters located in:
651 N Broad St, Suite 201
Middletown, DE 19709
What do I need to place an order?
An Email is the only thing required to start an order.
We recommend you register on the site to add your favorite items to your wish list to order more quickly.
I forgot my account password, what should I do?
Click "Forgot Password" on the "Sign In" page, enter your Email, and immediately you will receive an email allowing you to reset your password.
If you did not receive the email please check your spam box.
How can I place an order?
Making an order on Italianlly is simple and this is how it is done:
1. Choose a category or brand from the top navigation menu.
2. Select the item and the size you want to purchase and click "Buy It Now".
Can I change or cancel my order?
We work hard to send you your order as soon as possible. If you would like to change or cancel your order please contact our customer service as soon as possible.
More information about returns or cancellations can be found under "Returns & Refunds".
When will my credit card be charged?
If you pay with your debit card or through PayPal you will be charged immediately when you finish your order on the website.
If you pay by credit card the full payment will be charged differently depending on your credit card company.
Is my personal information safe?
Every customer’s personal and financial information will not be re-used, sold, or given away. Italianlly will never sell your information to any 3rd party entities or break any privacy or security policies. You can rest assured knowing your personal information is confidential and will be treated with the highest security. For more information, please visit our privacy policy.
Is the site secure?
Our site meets strict security standards: SSL AND McAfee SECURE.
When will I receive the product and how can I track the shipping?
The package will be sent within two business days after you place your order. You will generally receive the order between 2 – 7 business days from the moment the product is shipped, shipping times depend on your location and your preferred shipping method.
If you have an account on the site you can see updates on your order status on the "my account" page.
You can track it on the "Order Tracking" page if you have not registered yet.
What are your return policies?
In order to return the item, it must be in its original condition, unused, and including all tags.
If you would like to return the item for any reason the returned item must arrive at our warehouse no later than 30 days after your delivery date.
How do I send the item I want to return?
We have created a simple return process:
First, you need to make sure that the item is not damaged or worn and is in the original condition it came in with all its tags.
Click the "Returns" page on the site, enter your Email and the order number, and select the item you want to return.
After our return confirmation, you will receive an email with detailed instructions about the return process.
Next, go to the post office and send the item back to our warehouse, for your security please send the package in registered mail which requires a signature upon receipt.
After sending the item back please enter the package tracking number in the return confirmation Email under "Add Tracking" so that we can update you at every step in the shipment.
When will I get my money back?
After the item returns to our warehouse and it has been checked, we will refund the money to you.
If you bought the item through PayPal, you will see the refund immediately in your PayPal account.
If you chose to buy an item with a credit card, you'll see your refund within 10 business days depending on your credit card company.